Shipping & Return Policies

At Mulberry Cottage, our goal is to deliver your purchase in the quickest and most economical way possible. In-stock orders are shipped within 24 hours by UPS Ground and arrive within 3-5 business days. Backorder items usually arrive within 7-14 days.

Deliveries to Alaska and Hawaii and some smaller orders ship by USPS Priority Mail. We currently only ship to addresses in the United States.

You will receive a shipping confirmation email with a tracking number after your order ships.

 


Standard Shipping Charges

Shipping charges for items in your cart are provided below and will be calculated and displayed at checkout. We offer FREE SHIPPING on all orders over $100.

Standard Ground Shipping
Transit time is 5-7 business days.
Purchase Amount Shipping Charge
$1 – $40.00 $9.99
$40.01 – $74.99 $8.67
$75.00 – $99.99 $7.49
$100.00 + FREE

Expedited next-day, 2-day, and FedEx shipping options are available for an additional fee. Expedited orders must be placed by phone (310) 375-0044.

 


Customer Satisfaction Return Policy

If for any reason you are not completely satisfied with your order, we will happily exchange the item or refund your money minus a 20% restocking fee. Returns will be issued for the items only if they are returned in the original packaging with all tags still attached. Items that are broken, chipped, stained, or other abnormal markings will not receive refunds. Shipping charges will not be refunded.

Returnable items must be returned within 30 days from when your order was received and must be in resalable condition. Returns after 30 days will be refused.

 


Damages or Discrepancies

Our shipments are carefully inspected before leaving our warehouse. Please contact us within 14 days of receiving your order if there is a discrepancy with your shipment, or if an item has been damaged. After 14 days, returns due to damages will not be accepted. Damaged items will be exchanged with an identical product only. A photo of the damaged item may be required.

 


Return Instructions

Before returning an item, please call our store at (310) 375-0044 between Monday-Friday from 10 AM to 6 PM PST. Please state your name and order number and reason for the return. We will provide you with a return authorization number and the address where to return your item. Returns without an authorization number will be refused.